Mail Routing
Mail routing specifies where the University email system should send email addressed to any of your official University email addesses. Mail routing is a field in your UT Online Directory entry.
Official University email addresses are like these:
netid@tennessee.edu
netid@utk.edu
where netid is your NetID.
These official University addresses (and only these) are resolved into specific destinations using the mail routing field.
If you have a University email account, your mail routing field was initially set to netid@mail.utk.edu or netid@mail.tennessee.edu, causing email addressed to any of your official University addresses to be delivered there.
You may choose to have your email sent somewhere other than your University email account
by changing your mail routing.
To set mail routing, enter the address of a destination email account, such as
smith@funnymail.com
To route email back to your University email account (if you have one),
specify the delivery address for your University email account, either netid@mail.utk.edu
if your email is still on Webmail, or
netid@mail.tennessee.edu
if your account is on Tmail (Exchange).
Please note the following:
Be sure the routing address is valid; the validity of an address cannot be checked at the time you enter it.
Even a single character mistyped will cause routing to fail and your email will be returned to sender.
Do not specify one of your official University addresses as the mail routing destination or routing will fail and your mail will be returned to sender.
The whole point is to provide a destination address to which these official University addresses resolve.
Email addressed to non-official University addresses (such as smith@gwmail.utk.edu) will not be resolved using the mail routing field. It will simply be delivered directly to the specified address.
If you specify an alternate mail routing destination, your University email account will be bypassed by email delivered from the internet.
This means that mail routing, forwarding, or autoreply message settings on your University email account may not get invoked.
In addition, the Tmail (Exchange) email system will not automatically forward your email from Tmail (Exchange) to the address in your mail routing field.
A more flexible and preferred means of sending your email to an alternate destination is mail forwarding, an option you can set in your University email account. Mail forwarding causes all email received at your email account to be forwarded to one or more addresses, optionally keeping a local copy of the message.
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