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Office of Information Technology

Your NetID and Password

All students, faculty, and staff at the University of Tennessee have a NetID and password. Your NetID permits secure access to a variety of Web-based applications. Applications that request NetID authentication vary by campus. For information about which application require NetID authentication, contact your local HelpDesk.

Your NetID

If you are new to the University, you may have been given your NetID as part of your orientation information.

If you don't know your University NetID, search for yourself in the UT Online Directory. Or you may enter your full name below (first middle-initial last) and we will try to find your NetID:

Note: Although students and employees are added to the online directory automatically through regularly scheduled updates, there may be a time lag. Request forms are provided to handle special circumstances, such as adding a new employee who needs services immediately, providing access to a contractor or other person not paid through the University payroll system, or adding an email address for a campus organization.

Your NetID password

To set up your NetID password for the first time, follow these instructions.

  1. Go to https://directory.utk.edu.
  2. Click the Password Management link on the left.
  3. Choose NetID/Tmail/Active Directory Password.
  4. Choose First Time Password Setup and follow the instructions.
It will take 15-20 minutes for your new password to take effect.

Changing Your NetID Password

If you know your NetID password, you can change it online.

  1. Go to https://directory.utk.edu.
  2. Click the Password Management link on the left.
  3. Choose NetID/Tmail/Active Directory Password.
  4. Choose Change Password and follow the instructions.

NetID Password Resets

If you can't remember your NetID password, you may be able to reset it using one of the methods below.

#1 - Online Password Reset (if you enabled it when you set your password)
  1. Go to https://directory.utk.edu.
  2. Click the Password Management link on the left.
  3. Choose NetID/Tmail/Active Directory Password.
  4. Choose Forgot Your Password and follow the instructions.
#2 - Initial Password Setup (you can only use this method once)
  1. Go to https://directory.utk.edu.
  2. Click the Password Management link on the left.
  3. Choose NetID/Tmail/Active Directory Password.
  4. Choose First Time Password Setup and follow the instructions.

If these methods do not work, please contact your local campus for additional information.

Chattanooga Campus

Visit the Information Technology Division's UT NetID web page.

Health Science Center

Visit the web page Password Management for Exchange/NetID Password or call us at (901) 448-2222 or (800) 413-7830.

Knoxville Campus

Drop by the OIT Service Center at the Commons in Hodges Library to have your password reset. The OIT Service Center location and hours are posted online at Helpdesk website. Please be sure to bring a photo ID with you.

Martin Campus

Drop by the HelpDesk in 212 University Center for assistance from 6:30 AM to 12:00 AM Monday through Sunday or call the HelpDesk at (731) 881-7900 for assistance.

Space Institute

Drop by f-wing or call Richard Gulley at (931) 393-7250 or Charlotte Henley at (931) 393-7205.

Effort Certification

If you are involved with effort certification, you can request a password reset by going to Online Effort Certification and clicking on the "Forget your password?" link.

Or you may email one of the contacts below. Please specify at least the following information: NetID, Full name, Department, Campus or Unit, Office Address, Office Phone number . Someone will contact you to verify your information and reset your password.

Still puzzled?

If you need more assistance in determining your NetID and password, please contact the OIT Help Desk.


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